Terms & Conditions

Please read the following Terms and Conditions carefully before placing your order with Jessicakes.

Your access to this website is subject to these Terms and Conditions and any disclaimers or other conditions or statements contained on this website (referred to collectively as “Terms and Conditions”). By using this website you agree to be subject to these Terms and Conditions.

Jessicakes may at any time, at its sole discretion, amend, vary or modify these Terms and Conditions without notice. Modifications to this site including these Terms and Conditions will be effective immediately and any subsequent use by you of the website will constitute an acceptance of those modifications. Please re-read these terms and conditions before subsequent use.

We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.

Deposits and Payments of cakes

Your order is not processed until a 50% deposit has been made. Of course for convenience, you can choose to pay the cake in full, this is especially practical for online orders and cakes that are being delivered. The balance on cakes which are being delivered needs to be payed two weeks before the delivery date and the balance of cakes being picked up can be payed on the day.

Refundable Hire Deposits

If you hire an item from Jessicakes and pay a deposit, this money will only be reimbursed when the item is returned in the same condition as when it was hired. DO NOT attempt to clean ANY hired equipment such as stands or carousel parts as this can cause damage and your deposit will not be reimbursed. You must return the goods within THREE (3) days (taken from the day your cake was collected or delivered), otherwise you will lose your deposit and it will be used to purchase a replacement item.

Confirmation of Orders

Upon receipt of your order you will be emailed a copy of your invoice. Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice. Please notify our staff immediately of any errors on your invoice. Failing to notify us of any errors may result in additional charges where alterations are necessary after your order has been completed.

Changes

Any changes made to your order within 14 days of collection or delivery will incur a surcharge, depending on the change requested. In most cases we can accommodate changes, however at times it is not possible. We will however endeavour to accommodate you to the best of our ability.

Cancellations

If you cancel your order your deposit will not be refunded. At the discretion of management and dependent on the circumstances, a credit note may be issued less an administration fee equal to 20% of the total cost of the order. If you cancel your order within 14 days of the delivery or collection date there will be no credit issued and you will lose your deposit. Please note that any credit notes issued are done so as a good will gesture and at the sole discretion of management.

Transporting your cake

At Jessicakes we take pride in the quality of our products and services. It is important to remember that cakes are a perishable and delicate product. Unfortunately once you take possession of your cake, a number of factors relating to its care and transportation may result in its quality being compromised. Jessicakes will not take responsibility for any damage incurred during transportation or storage of the cake by customers. We offer a delivery and set up service for all our Speciality Cakes at an additional cost to ensure they arrive safely. Alternatively, please see our FAQ’s for tips on how to transport and store your cake.

Your satisfaction

Your satisfaction is of the highest importance to us. If for any reason the cake you purchased does not meet your satisfaction, we would like to know about it. Please call or email us so that we can discuss your concerns and look at ways that we can rectify the situation. Resolutions for any problems are at the sole discretion of management and vary depending on the circumstances. For us to consider a credit note or refund, you must refrigerate or freeze the cake and return it to us within seven (7) days.

Variations from pictured items

In some cases it may be necessary to change a colour or vary a product from the picture on our site as certain cake decorating items may from time to time be unavailable.

Please note that where colours are concerned, the picture shown on our website or in store albums may not be a true representation of the colour of the cake as quite often computer screen and photograph colours are not accurate and therefore your cake may appear to be different in colour from that shown.

Jessicakes will make every effort to ensure that any cake pictures provided are followed to your specifications, however there are always going to be small variations in hand made products. Jessicakes cannot guarantee that items such as figurines, 2D and 3D characters and cakes made from pictures will be an exact replication of the original item, sometimes this is not possible.

Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, if there are any breakages or faults with the items after they are removed from the cake we will not replace, exchange or make new items.

Disclosure of Information

Jessicakes will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Jessicakes sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

Agreement to Terms and Conditions

By proceeding with a purchase you are in agreement with our terms and conditions as stated above.